Despite the billions of people in the world, there are four main communication preferences. Powerful communicators master all four styles. And you too, can become a master. You’ll be able to recognize an individual’s preference and know what words to use to really speak their language. You’ll build understanding within your team; acceptance of the individuals in your team and the skills to embrace the differences.When you learn to walk their talk you’ll:

• Build understanding and acceptance of individuals
• Use words that really hit the mark
• Create and maintain exceptional relationships
• Build a team that knows how best to work together

This seminar series  is for you if you:

• Want to take your team  to a new level of sales performance
• Want to improve the quality of your client relationships
• Want to increase and maintain your client base
• Want to communicate even more effectively with your colleagues & clients.
• Want to learn more about People, the Mind and the impact we have on others and their ability to decide to buy.
• Keep missing out on the quality sales and clients.
• Want to increase sales

Throughout this series you will see how to use advanced  sales techniques to enhance a clients commitment, feel what it is like to have advanced rapport skills for communication with the client, hear about different styles of communication, motivation and  individual buying strategies that can be used in everyday client interactions  and also take away tools and strategies that your team can apply immediately to their sales performance.

The power of influence and sales series covers the following concepts:

• Read others when selling; sensory acuity and calibration in non-verbal communication
• Getting on with others; rapport skills
• Applying interviewing skills for gathering quality information;
• Tracking how people think including  representations systems, sensory language and eye accessing cues
• Relating to others and subjectivity; using multiple perceptual positions for flexibility
• Selling with integrity and setting achievable goals
• Working with the buyer’s intuitive responses during the sale; applying internal signal systems in sensory acuity & calibration
• Building and maintaining states of resourcefulness in yourself and your prospects
• Persuading without logic; using anchoring for eliciting, stabilising and levering buyer responses
• Influencing buyer thinking; use specific action language to influence buyer  thinking and action
• Influencing buyer decision making; use of language patterns to influence  thinking and action
• Handling objections; use reframing to manage objections
• The value added sales process

Email is now the most common form of business communication. Few people have received any formal training in how to write and respond to emails effectively. Give your employees the skills they need to write purposeful, concise and well-structured emails. Ensure they send out messages that matter and most importantly send professional email messages that reflect your company appropriately.

Topics to be covered include:

• Why we need email manners.
• Essential email manners for the most professional and efficient emails for enhanced customer service.
• The 5 essentials of every email
• When to pick up the phone instead of emailing!
• Building rapport through email
• What to do when an email offends you

We often think of presentation ‘sizzle’ as the exciting extras essential to maintaining audience interest. Yet, you can sizzle by using easy-to-master techniques that help you engage your audience. They’ll not only love your presentation style, they’ll be motivated to really listen to your message. And they’ll leave feeling connected to you.

You can learn to:

• Overcome anxiety when speaking to a large or small  audience
• Create instant connection with your audience
• Understand the four different learning styles in the room
• Speak the language of all members of your audience to inspire and motivate

Here’s a home truth you’ve probably already learnt: men and women are different. They react differently to stress; they have different hormones affecting their emotions and behaviours. And they have different communication needs. When you understand and accept these differences, you’ll be able to communicate more: more empathetically, more appropriately and more effectively. You’ll build a stronger, happier and more successful team.

We’ll show you:

• How men and women are different
• Why hormones play a role for both genders
• Effective communication strategies for both genders
• How this understanding and acceptance builds better teams

Words are powerful. They can de-motivate and dis-empower. Yet, they can also motivate and empower. We’ll give you the words to change your mindset, your attitude and enhance your skills and talents – without you doing a single thing. How? Well, your subconscious doesn’t know the difference between what you imagine and what’s real; it believes whatever you tell it. So by using positive self-talk you’ll create your own private cheer squad – you. After all, everyone needs encouragement and moral support.

We’ll talk you through how you can:

• Avoid words that discourage and de-motivate
• Use words that motivate and empower
• Focus on what you want
• Rephrase to maximize impact

Have you ever been in a situation where you were slowing getting more and more distressed? You wanted to stay calm and respond, yet you felt yourself reacting, and possibly over-reacting. Well we can show you a set of skills that you can use anytime, anywhere to help you chill and achieve the most desired outcome. Whether you’re asking for a raise, giving a presentation, negotiating a deal or simply asserting your rights, these skills can help you remain focused and calm.

You’ll learn how to:

• Eliminate anxiety leading up to previously stressful events
• Put yourself into a calmer state – anywhere, anytime
• Use an innovative breathing technique to regain inner balance
• Reinforce your goal with visualization and positive self-talk

Everyone learns behavioural patterns or meta-programs. You may already recognize these in some people. If you’re watching a standard negative behavioural pattern you’re probably thinking, “Uh uh, here we go again”. And while you may feel powerless, you can learn how to recognize the motivations of people and negotiate through any behavioral pattern to a win-win situation. These techniques are designed to increase acceptance and empathy and to communicate in ways that enhance understanding and collaboration – from all parties.

You’ll begin to see how to:

• Recognise the cues of certain meta-programs
• Identify what motivates people
• Influence people using their motivators
• Create win-win situations for increased achievement
• Empathise for deeper connections and collaboration

How many times have you enthusiastically set a goal yet, deep down ‘known’ that you wouldn’t achieve it? And when you didn’t achieve it, you probably considered that proof of your unworthiness. Why? It’s simply proves what a powerful tool your mind truly is. And your mind is most powerful because it accepts thoughts as reality. When you imagine exactly the outcome you want, you’re giving your mind a clear direction. So imagine yourself successful; imagine yourself prosperous; imagine yourself celebrating the achievement of your goals.

You can learn to:

• Identify your goals
• Step into your success
• Discover what beliefs hold you back
• Use positive self-talk to reframe any limiting beliefs
• Pinpoint the exact moment you achieve your goal

It’s not the time you have; it’s what you do with that time. Have you ever met someone who seems to cram 36 hours or more of activity into a single day? Now we’re not recommending that you run yourself ragged. What we are suggesting is that good time management skills can not only improve your productivity, they can also enhance your quality of life. You’ll think more clearly, be more productive and feel more fulfilled.

You’ll see how you can:

• Eliminate procrastination
• Improve your focus
• Increase your productivity
• Enjoy every moment more

What do you truly value in your life? What lights you up? Even if you’ve lost sight of what’s important to you, you can use simple techniques to identify your values. As individuals and teams, knowing personal and common values brings clarity. You’ll know why you’re doing things and you can choose to act in ways that support your values and ultimately improve morale, motivation and success.

This workshop will help you:

• Identify what you value
• Identify what your team values
• Build your team
• Motivate your team
• Develop behavourial codes